Volvo Penta Action Service

Action Service telephone lines are open 24 hours a day, 365 days a year, ready to assist Volvo Penta owners. A multi-lingual operator helps to get qualified support from the Volvo Penta dealer network.

GENERAL INFORMATION

Volvo Penta Action Service is a unique service for all Volvo Penta engine owners. No other service in the industry offers around the clock availability, 365 days per year. And interest among customers is ever increasing.

Since 1997, Volvo Penta owners have been able to take advantage of a unique assistance program called Volvo Penta Action Service, which is available throughout Europe (except Russia).

The statistics indicate that Volvo Penta’s customers from the UK, the Netherlands and Germany, more than other customers, appear to have discovered the advantages associated with Volvo Penta Action Service.

OUR SERVICES

Simpler Defects
The underlying concept behind Volvo Penta Action Service is very simple. It aims to provide rapid service when customers are in greatest need. And for Volvo Penta’s customers, it requires no more than a simple phone call.

Although many of the incoming inquiries can be solved at once via telephone by technically competent personnel at the service center, it is sometimes the case that on-site assistance is required, when a repair must be performed onboard the boat.

The operator then contacts the closest Volvo Penta dealer, and agreement is then reached that the repair shall be made or that the needed spare shall be delivered directly to the customer.

Rapid spare parts deliveries
Volvo Penta has dealers throughout Europe and North America, with each dealer maintaining a stock of common spare parts.

However, in certain cases, the customer requires an unusual spare part not available from the local warehouse. In such cases, the operator at Volvo Penta Action Service can utilize Volvo Penta’s advanced logistics system to quickly determine from where the spare in question can be obtained, and to arrange rapid delivery of the item to the customer.

It is important both for the person who uses the engine professionally and, not least, for leisure-time skippers, who want maximum satisfaction from their boats during vacation.