2011-09-13

Volvo Penta Receives Eighth Consecutive Customer Satisfaction Award



by Volvo Penta of the Americas

Volvo Penta is honored to receive its eighth consecutive National Marine Manufacturers Association (NMMA) CSI Award for Excellence in Customer Satisfaction for the 2011 program year.

The only award recipient in the Sterndrive Engines category, Volvo Penta was recognized as having achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction based on information provided by consumers purchasing a new boat or engine during the period from April 2010 through March 2011. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, more than 40,000 consumer responses were collected.

NMMA President Thomas Dammrich will recognize Volvo Penta of the Americas President with Clint Moore attending at the Annual International Boatbuilders’ Exhibition and Conference (IBEX) Industry Breakfast in Louisville, KY, Tuesday, October 18, 2011. The CSI awards highlight commitment to quality and customer satisfaction, as well as support of industry efforts to improve the consumer boating experience.

“New innovative sterndrive product technology, such as Volvo Penta’s Sterndrive Joystick and the OceanX™ drive (combining state of the art quality, sensor technology, and modern titanium ceramic coating), ensures customer’s satisfaction by exceeding their expectation experience in terms of quality, reliability and control” said Moore.

“Our independent OEM customers are integral helping us win this prestigious award for the eighth straight year, thanks to their attention to detail in the application and installation of our products.”

Moore concluded “most important are our dealers who are on the front lines of safe guarding and ensuring our mutual customer satisfaction. Without them, this award would not be possible.”

The spirit of the NMMA CSI Award Program is to elevate the importance of customer satisfaction and recognize industry best practices that result in improved boating experiences.

About Volvo Penta
Volvo Penta, with more than 5,000 dealers in over 130 countries, is a world-leading and global manufacturer of engines and complete power systems for both marine and industrial applications. Volvo Penta’s marine engine program includes diesel and gasoline engines with power outputs of between 10 and 2,000 hp. Volvo Penta is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment, drive systems for marine and industrial applications and aerospace components and services. The Group also provides complete solutions for financing and service.

About Volvo Group
The Volvo Group is one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, and aerospace components, and is one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs more than 90,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2010 amounted to 36.7 BUSD*. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the US.

Susan Calloway
Marketing Manager
+1 757 4365173
e-mail: susan.lee@volvo.com

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