The underlying concept behind Volvo Penta Action Service is very simple. It aims to provide rapid service when customers are in greatest need. And for Volvo Penta’s customers, it requires no more than a simple phone call.
Although many of the incoming inquiries can be solved at once via telephone by technically competent personnel at the service center, it is sometimes the case that on-site assistance is required, when a repair must be performed onboard the boat.
The operator then contacts the closest Volvo Penta dealer, and agreement is then reached that the repair shall be made or that the needed spare shall be delivered directly to the customer.
Rapid spare parts deliveries
Volvo Penta has dealers throughout Europe and North America, with each dealer maintaining a stock of common spare parts.
However, in certain cases, the customer requires an unusual spare part not available from the local warehouse. In such cases, the operator at Volvo Penta Action Service can utilize Volvo Penta’s advanced logistics system to quickly determine from where the spare in question can be obtained, and to arrange rapid delivery of the item to the customer.
It is important both for the person who uses the engine professionally and, not least, for leisure-time skippers, who want maximum satisfaction from their boats during vacation.