Exclusive service through Yacht Series Support has been expanded to cover vessels powered by the company’s new and highest performance model from the Volvo Penta IPS range, the D13-IPS1350. The landmark unit powers yachts up to 120ft.
The launch of Volvo Penta’s latest and highest ever performance IPS model enables larger yachts to benefit from its excellent capabilities. And to complement the new unit, Volvo Penta is offering its Yacht Series Support to cover any leisure vessel powered by the D13-IPS1350, to ensure that customers are confident that they can get any help when needed.
“Our Yacht Series Support has provided a great service to customers for several years now, in allowing them to enjoy their time on the water with absolute peace of mind” says Kenneth Norlen, senior vice president of global aftermarket, at Volvo Penta.
“The 24/7 support gives customers access to expert help whenever and wherever they need it. And as we have recently launched our strongest performing IPS unit, the D13-IPS1350, we can reassure owners of high-end, larger yachts, that we are available to support them at all times.”
Yacht Series Support is a free, exclusive service for yacht owners whose vessels are powered by Volvo Penta IPS 500-600 in triple or quadruple installations, or IPS 700–1350 in twin, triple or quadruple installations. It provides round-the-clock support, anywhere in the world, ensuring that customers can make the most of their time on the water.
The yacht will automatically be registered at delivery, and thereafter the customer will receive details of how to use Yacht Series Support, including a unique PIN code and the phone number to call for assistance.
“Anyone can call our Yacht Series Support phone-line for assistance, as long as they know the PIN code that’s registered to that yacht,” adds Norlen. “We want to make it easy for yacht owners and their friends and family to get quick and appropriate help, when they need it. We know that spending time on board is a precious time, and with Yacht Series Support, they can be sure that they are in good hands.”
Yacht Series Support is available only for marine leisure applications and usage, and is accessible throughout the coverage period of Volvo Penta Limited Warranty, or for longer with Volvo Penta Extended Coverage. If a service is not covered by these warranties, Yacht Series Support can help locate qualified technicians to provide customers with retail service.